Contact Us - Sun of Japan

Before you contact us, see if these links are helpful

Shipping in EU

We ship with major couriers such as UPS and DHL.

Please refer to our Delivery & Returns Policy for further info.

If your order is received before 16:00 CET (Working days), we aim to dispatch on the same day.

If your item showed ‘pre-order’, then please expect an additional 6-10 days to dispatch date.

International Shipping

If you live outside the EU, after a purchase you are requested to pay custom duties to the delivery company such as UPS or DHL.

Returns & Exchanges

Can I return my glasses?
Yes of course. In case of regretting the purchase you can ship back the frame to our address within 2 weeks from the date of purchase. After this day is not possible to return.

Upon returning, if no label is inside the parcel, please request immediately a return label by contacting us through email.

Return shipping costs

Please note the return & Exchange shipping cost will be deducted by us from your payment:

Europe €19
United States & non-EU Countries €39

Tracking

Where is my shipment?
Please check your inbox, we send out an email with the tracking number together with the selected courier service.

You can also track your order here. In alternative, you can contact us at our email hello@sunofjapan.com

Office hours
Monday – Friday 9-15:30 CET

Warranty

All our sunglasses have 24 months of warranty. This covers manufacturing defect and does not cover normal wear and tear of accidental damage nor against scratches.

Payments & Orders

How can I pay? We accept debit, credit cards & wallets: Maestro, Mastercard, Visa, AMEX, Discover & Diners, Dankort, CUP, JPC. We also accept Paypal, Stripe and wallet payment Google Pay (Chrome browser) and Apple Pay (Safari browser).

Cancel an order

How can I cancel an order? In most cases we can cancel the order for you before the shipment. You must email us at hello@sunofjapan.com – In case your order have been shipped, you have to return to our office address.

We are an online shop

Customer Service is open from
Monday to Friday 9:00 to 15:30 CET

Sun Of Japan

CVR: 26 76 45 72

Contact us for any questions

What our ambassadors say about us

Satisfying Experience
"I’m super pleased with the delivery my coveted Aquila sunglasses! A personal inside, together with card of authenticity, with the arrival package made my day. Classic Japanese packaging, all done with care. It made the experience that much more satisfying. Love the glasses and design and production quality by Masunaga. Selection of the best globally eyewear I consider means I will return for more.."
September 2024

Bruce A - US

Top Class
"Was looking for a place to get Japanese sunglasses online. Ordered a pair from them. Always skeptical of online sellers but this crowd do not disappoint. Quick delivery, excellent product, reasonable price and nice hand written note! Don't waste your money on some flashy, expensive and most times bad quality Western brands, give Sun of Japan a try.."
2 June 2024

Robert B - Saudi Arabia

This site was a wonderful discovery.
"I had first contacted two large Italian sites (I live in Italy) but the glasses that were listed as available/ready for delivery, in reality they did not have them in stock (this does not seem like a very correct sales practice to me, and they replied to me after a day) Sun of Japan responded to my questions in real time, shipped my beautiful Masunaga sunglasses the same day and they arrived after two days. I confirm the high quality of Japanese glasses and thank the Sun of Japan team for the attention to the customer shown and for the non-trivial hand-written congratulations card. Arigato!"
August 2024

Massimo - Italy

Swift Shipping
"I just received my pair of TVRs 504 Black Gold Dragon in size 47 and I'm in love. Would also like to commend Sun of Japan for the swift shipping and the written note, a nice added touch. Will definitely be buying more frames from you guys in the future. 10/10 all around. Big thanks, very happy customer!."
23 July 2024

Jack - Sweden

Best Service I've got in a while
"Ordered on Friday, arrived on Wednesday. Fastest service, fastest e-mail response, excellent product. I'm very satisfied, will definitely buy again! 100% Recommended."
29 May 2024

Panagiotis V - Greece

Excellent customer service. "Prompt feedback on an order correction I feared might not be changed. Good tracking and delivery. Considering I bought impulsively without physically reviewing the frames, I was delighted on its quality when I received them."
05 Sept 2023

Johnny V - Hong Kong

Best Classic Japanese Eyewear. "I found this shop by doing some research on eyewear. They stock the finest ones and are reasonable. When I found an issue with a shipment, they were prompt in sending me a replacement and picked up the original in quick time. This is the best place to buy classic quality handcrafted Japanese eyewear".
6 November 2023

Venky - Norway

Exceptional Service "Customer Services were great in replying to my query regarding shipping. The ordering to delivery experience was fantastic. The quality of my TVR 504 in classic blonde are fantastic. I highly recommend. Best glasses you will ever purchase. Great company to buy from. Will be buying again."
28 Aug 2023

Geraint G. - Great Britain

"I ordered Eyevan7285 sunglasses on monday, and it was already delivered in the Netherlands on wednesday! you get a tracking link immediatly after ordering and Sunofjapan have good service in general."
30 Apr 2023

Peter - Netherland

"Awesome glasses and great offerings that are often difficult to find in US."
6 Apr 2022

Devir K. - United States

"Ordered my sunglasses through Sun of Japan on March 30th. I received consistent updates in the time between the purchase of the sunglasses and the delivery. The sunglasses were packaged professionally, with the actual contents of the purchase in a separate bulkier box.A certificate of authenticity was also included. The delivery took less than a week to get all the way from Denmark to the US. I wholeheartedly support this business and look forward to purchasing from them again."
3 Apr 2023

Tony Y. - United States

I am very impressed by Sun of Japan !
I am very impressed by Sun of Japan ! I ordered a pair of Matsuda, very decent price, everything arrived in less than 24h (Living in Bruxelles - Belgium) in a very nice packaging. No issues whatsoever with the pristine glasses but it was just not in my taste once seing them in hands, and as explain in their FAQ I sent them back before 2 weeks after reception, and they refunded in less than 2 days minus the 19€ for delivery ! Very reactive customer service as well ! I would advice this site to people who knows what they want and ideally tried the pair they want beforehand.
14 May 2024

Audric - Belgium

"Fantastic product and a great company to deal with. Easy international shipping. I highly recommend them."
10 May 2023

Andreas - California

"Easy to buy from, good range of quality Japanese glasses. Efficient delivery. I enjoyed my shopping experience and am very happy with my sunglasses"
30 June 2023

William - Australia

"Update: There was an error with the electronic communication but everything was handled timely by SunofJapan. Their customer service answered within 24 hours of my query and provided a thorough update to ensure I was satisfied. Thanks!"
25 June 2023

Richard - United States

"Beautiful sunglasses. Love them!! Shipped to Australia faster than expected."
20 February 2023

Anon - Australia

The Sun Japan team is amazing "They were attentive at all times. My new glasses are beautiful".
6 March 2024

Laura - Mexico

Super fast!My glasses arrived within 2 days, all the way to the Netherlands, super fast surveys 👌🏻
2 April 2024

Romano - The Netherlands

Excellent Communication and Quality glasses
Im so glad that I ordered my Matsuda sunglasses from Sun of Japan. The website was easy to use, the glasses competitively priced, and the process from start to finish was seamless. Excellent communication and the glasses arrived very quickly. They were nicely wrapped and included a handwritten thank you note. The quality is excellent.
31 March 2024

Zack P - Florida US

Great sunglasses from Masunaga quality…
Great sunglasses from Masunaga quality second to none. Excellent delivery time to the uk and a nice personal thank you note to the customer will be returning thank you.
23 May 2024

Kyle - UK

Great sunglasses from Masunaga quality…
Ordering Masunaga sunglasses online was simple and fast. Communication of my order was excellent. Overseas shipping was extremely fast, two days. My eyeglasses were packed securely, and a handwritten note was noted during unboxing. Sun of Japan provided a top-notch experience and service !!!
3 May 2024

Norman - US