Delivery
We ship with major couriers such as DHL and UPS. We will send out the tracking number to your email together the selected courier service.
If your order is received before 16:00 CET (Working days), we aim to dispatch on the same day.
If your item showed ‘pre-order’, then please expect an additional 6-10 days to dispatch date.
We ship worldwide for most of our brands except Japan for Masunaga, Masunaga K3 and Masunaga X Kenzo Takada.
Europe 1-3 working days
US 2-4 working days
Other countries 2-5 working days (NON EU Custom duties to be paid by the customer)
Countries outside EU
Customs duties and fees for deliveries outside EU countries are to be borne by the customer.
Returns
If you decide to return your order, please let us know as soon as possible after you receive them at hello@sunofjapan.com
You have 14 days to advise us if you wish to return it. All returns must be received in excellent unworn condition, cleaned and unmarked, with all cases and associated paperwork.
Upon returning, if no label is inside the parcel, please request immediately a return label by contacting us through email.
Once the package is received at our office, we process returns as quickly as possible but it can take up to 5 working days.
Return Costs
Please note the return & Exchange shipping cost will be deducted by us from your payment:
- Europe €20
- United States & non-EU Countries €38
Restocking
When more than 3 sunglasses are being returned for refund, Sun Of Japan may apply restocking fees of 10% of the total order. You are welcome to contact our customer service in case you need to try on more than 3 frames so we can advise.
Im so glad that I ordered my Matsuda sunglasses from Sun of Japan. The website was easy to use, the glasses competitively priced, and the process from start to finish was seamless. Excellent communication and the glasses arrived very quickly. They were nicely wrapped and included a handwritten thank you note. The quality is excellent.
31 March 2024